For transparency regarding the use and rules of conduct in our store

This document contains the Terms and Conditions that govern the use of this website and the contract that binds both of us: You and us.

These Terms and Conditions establish the rights and obligations of all users and those of Valeria Prusakova in relation to the products/services we offer through this website. We ask that you read these Terms and Conditions carefully before using this website or placing an order through it.

You agree to be bound by these Terms and Conditions; therefore, if you do not agree with all of the Terms and Conditions, you should not place an order.

These Terms and Conditions may be modified, so please read them before placing each order.

These Terms and Conditions are the only terms and conditions applicable to the use of this website and supersede any other terms and conditions. These Terms and Conditions are important to both you and us, as they are designed to create a legally binding agreement between us, protecting your rights as a customer and our rights as a business.

You declare that, by placing your order, you have read and unreservedly accept these Terms and Conditions.

You agree that:

You may only use the website to make legally valid inquiries or orders.
You may not place any speculative, false, or fraudulent orders. If we have reasonable grounds to believe that such an order has been placed, we are authorized to cancel it and inform the relevant authorities.
You also agree to provide us with your true and correct email address, postal address, and/or other contact information and agree that we may use this information to contact you if necessary (see our Privacy Statement).
If you do not provide us with all the information we require, we will not be able to process your order.

By placing an order through this website, you warrant that you are over 18 years of age and have the legal capacity to enter into binding contracts.

The User must place their order online on our website valerysun.com, accessible 24 hours a day, 7 days a week, unless otherwise necessary. After the User validates the order, Valeria Prusakova will send a confirmation email notifying them that the order has been successfully placed.

Conduct and Use
The User is obligated to check the order confirmation and immediately notify Valeria Prusakova of any errors they may notice.

All prices shown on this page include VAT.

All orders for our products are subject to availability. Therefore, if there are difficulties with their supply, or if items are out of stock, we reserve the right to provide you with information about substitute products of equal or greater quality and value that you may order. If you do not wish to order these substitute products, we will refund any amount you may have paid.

We reserve the right to withdraw any product from this website at any time and/or to remove or modify any material or content on it. We will not be liable to you or any third party for removing any product from this website or removing or modifying any material or content on the website.

If you are contracting as a consumer, you may withdraw from the Contract at any time within 14 days of the date of receipt of the products and without needing to provide a reason. However, Valeria Prusakova will not accept returns if written notification by the User is received more than 14 calendar days after the date of receipt of the product.

If Valeria Prusakova accepts the return of the item (provided it meets all the validity requirements), the User will bear the direct costs of said return.

Shipping Costs
Shipping costs are clearly identified during the purchase process as indicated in the HOW TO BUY document. Currently, shipments are made via MRW, GLS, UPS, and/or Correos Express or Correos de España, applying the rates indicated according to the product purchased. These shipping rates are indicated during the purchase process and the User will accept them once they confirm their order.

Discounts may be applied to these shipping costs from time to time, using coupons that we will share with users on the Website or through notifications via email or social media.

Product Returns
All returns must be authorized by Valeria Prusakova. To obtain such authorization, the User must request the return of the item to Valeria Prusakova by sending an email to hola [arr] valerysun.com, indicating the order number.

Valeria Prusakova will not accept any product that is not returned in perfect condition.

Once the User has received the return authorization, Valeria Prusakova will collect the products from the postal address indicated by the User. Shipping costs for the return will be borne by the User.

Your right to withdraw from the Contract applies only to products returned in the same condition as when you received them. You must also include all instructions and documentation for the products. No refund will be issued if the product has been assembled, used, or damaged in any way, so please take care of the product(s) while they are in your possession.

You will not have the right to withdraw from the contract for the supply of any personalized product or online downloadable products. Virtual and downloadable products cannot be returned, as we cannot guarantee that copies have been made of them once purchased.

Please treat physical products with reasonable care while they are in your possession and, if possible, keep the original boxes and packaging in case of return.

As a general rule, this period will be between 2 and 3 business days within the Peninsula.

Delivery Times and Order Status
Valeria Prusakova will always inform the User of the expected delivery times. Furthermore, once the order has been placed, the User can check the status of their order in the “YOUR ACCOUNT” section or by calling directly.

Delays may be due to the following reasons:

Product customization
Specialized or delicate items

Unforeseen Circumstances

If for any reason we are unable to meet the delivery date, we will inform you of this circumstance and give you the option to continue with the purchase by setting a new delivery date or cancel the order with a full refund of the price paid. Please note, in any case, that we do not deliver on holidays, Saturdays, or Sundays.

By accepting this delivery service, you are consenting to the entry of delivery personnel into your home, and we ask that you remove anything that could be damaged at the time of delivery, except in the case of our negligence.

For the purposes of these Terms and Conditions, “delivery” or the product(s) will be deemed to have been “delivered” when you sign for receipt at the agreed delivery address.

If we are unable to deliver, we will attempt a second delivery. If we are unable to do so, your product(s) will be held by the shipping company. We will leave you a note explaining where your package is and how to arrange for it to be reshipped. If you will not be at the delivery location at the agreed time, please contact us.

Please note that storage and reshipment of your product(s) may incur additional costs.

The risk of the Products will be borne by you from the moment of delivery.

You will acquire ownership of the Products upon receipt of full payment of all amounts due in respect of them, including shipping charges, or upon delivery (as defined in Section 8), whichever is later.

Please note that the purchase of a work of art does not imply any assignment of copyright, release of copyright, or transfer of copyright. The work will at all times remain the intellectual and artistic property of Valeria Prusakova, as the sole author, except in cases where otherwise indicated in writing and signed by the artist.

Prices may change at any time, but (except as stated above) any changes will not affect orders for which we have already sent you a Shipping Confirmation.

Billing and Payment Information
In the event that the buyer’s and cardholder’s information do not match, Valeria Prusakova reserves the right to contact the User to confirm their identity or to contact the bank to ensure there are no reports of card theft.

The bank card will be charged as soon as the purchase information is confirmed. If this cannot be done for any reason, we will contact you by phone or via the email address you provided during registration to inform you of the incident.

Payments made by bank card will not incur additional charges.

Please note that the payment gateway provided by Valeria Prusakova has adequate security measures in place to prevent interception of communications. However, any data transfer over the Internet is at risk of being intercepted, thereby breaching security systems.

Valeria Prusakova states that she does not have access to, and therefore does not store, confidential data related to the payment method used.

In accordance with current regulations, all purchases made through the website are subject to Value Added Tax (VAT).

Users may withdraw from their purchase at any time within 7 calendar days of receiving the order, without giving any reason. Valeria Prusakova will not accept returns of orders after this period, unless justified.

If desired, payment can be made by bank transfer after contacting Valeria Prusakova directly.

SPECIFIC RETURN CASES
Refunds will be made using the same method used to pay for the purchase. You will assume the cost and risk of returning the products to us, as indicated above.

Exchanges or refunds will not be accepted for products that are not in the same condition as when you received them, or that have been used beyond the mere opening of the product. The product must not have been assembled or used.

The right of return cannot be exercised for products that have been made according to the buyer’s specifications, made to measure, by express order, or personalized. In the case of a defective product, we will repair or replace it.

The return or replacement of the item will be made as soon as possible depending on our suppliers’ stock, but in any case within a period of no more than 4 weeks from the date of confirmation by email that the return of the defective product has been accepted.

All rights recognized by current legislation are subject to change.

To the extent permitted by law, we exclude all warranties, except for those warranties that cannot be lawfully excluded for consumers.

INTELLECTUAL PROPERTY RIGHTS
You acknowledge and agree that all copyright, trademarks, and other intellectual property rights in the materials or content provided as part of the website remain at all times vested in us or our licensors. You may use such material only as expressly authorized by us or our licensors. This will not prevent you from using this website to the extent necessary to copy your order information or Contact details.

Applicable regulations require that some information or communications we send you be in writing. By using this website, you agree that most communications with us will be electronic. We will contact you by email or provide information by posting notices on this website. For contractual purposes, you consent to the use of this electronic means of communication and acknowledge that all contracts, notices, information, and other communications we send to you electronically comply with any legal requirement that they be in writing. This condition will not affect your statutory rights.

NOTIFICATIONS
Notices you send us should preferably be sent via our email address hola [arr] valerysun.com. Subject to the provisions of the previous clause and unless otherwise stipulated, we may send communications to you either by email or to the postal address provided by you when placing an order.

Notices will be deemed received and properly served immediately upon posting on our website, 24 hours after an email is sent, or three days after the postage date of any letter. To prove that notification has been given, it will be sufficient to prove, in the case of a letter, that it was correctly addressed, properly stamped, and properly delivered to the post office or mailbox, and, in the case of an email, that it was sent to the email address specified by the recipient.

CONTRACTS
The Contract between you and us is binding on both you and us, as well as on our respective successors, assigns, and assignees.

You may not transfer, assign, encumber, or otherwise transfer a Contract or any of the rights or obligations arising under it to you or us without obtaining our prior written consent.

We may transfer, assign, encumber, subcontract, or otherwise transfer a Contract or any of the rights or obligations arising under it to us or us at any time during the term of the Contract. For the avoidance of doubt, such transfers, assignments, encumbrances, or other transfers will not affect your statutory rights as consumers or invalidate, reduce, or otherwise limit any warranties, whether express or implied, that we may have granted to you.

We will not be liable for any failure to perform or delay in the performance of any of our obligations under a Contract that is caused by events beyond our reasonable control (“Force Majeure Event”).

Force Majeure Events shall include any act, event, failure to perform, omission, or accident beyond our reasonable control and shall include, in particular (without limitation), the following:

Strikes, lockouts, or other industrial action.
Civil commotion, riot, invasion, terrorist attack or terrorist threat, war (whether declared or not) or threat or preparation for war.
Fire, explosion, storm, flood, earthquake, subsidence, epidemic, or any other natural disaster.
Inability to use trains, ships, aircraft, motor transport, or other means of transport, public or private.
Inability to use public or private telecommunications systems.
Acts, decrees, legislation, regulations, or restrictions of other governments.
Strike, failure, or accident involving maritime, inland waterway, postal, or any other type of transport.

Our obligation to perform under any Contract will be deemed suspended for the period in which the Force Majeure Event continues, and we will have an extension of time to perform our obligations for the duration of that period. We will use all reasonable efforts to bring the Force Majeure Event to an end or to find a solution by which we can perform our obligations under the Contract despite the Force Majeure Event.

If, during the term of a Contract, we fail to insist upon strict performance of any of our obligations under it or any of these Conditions, or if we fail to exercise any of the rights or remedies that we are entitled to exercise or pursue under that Contract or these Conditions, such failure will not constitute a waiver of those rights or remedies nor will it relieve you from compliance with those obligations.

Any waiver by us of any right to performance shall not constitute a waiver by us of any right to subsequent performance.

No waiver by us of any of these Terms and Conditions will be effective unless expressly stated as a waiver and communicated to you in writing in accordance with the Notices section above.

If any of these Terms and Conditions or any provision of a Contract is deemed invalid, illegal, or unenforceable to any extent by a competent authority, it will be severed from the remaining Terms and Conditions, which will continue to be valid to the fullest extent permitted by law.

These Terms and Conditions and any documents expressly referred to herein constitute the entire agreement between you and us relating to the subject matter of the Contract and supersede any prior understanding, agreement, or understanding between you and us, whether oral or in writing.

You and we acknowledge that you have agreed to enter into this Agreement without relying on any representation or promise made by the other party or that could be inferred from any statement or writing in the negotiations between us prior to this Agreement, except as expressly stated in these Terms and Conditions.

Neither you nor we will have any recourse against any untrue representation made by the other party, whether oral or written, prior to the date of this Agreement (unless such untrue representation was made fraudulently), and the other party’s sole remedy will be for breach of contract in accordance with these Terms and Conditions.

About these Terms of Use
We have the right to review and modify these Terms and Conditions at any time.

You will be subject to the policies and Terms and Conditions in force at the time you place each order, unless we are required to make changes to these policies, Terms and Conditions, or Privacy Statement by law or by a decision of government agencies.

These General Terms and Conditions are governed by Spanish law. The parties agree, at their discretion, to resolve disputes and waiving any other jurisdiction, to the courts and tribunals of the owner’s domicile.